{"id":734,"date":"2022-09-29T23:39:00","date_gmt":"2022-09-29T23:39:00","guid":{"rendered":"http:\/\/versabilityllc.com\/?page_id=734"},"modified":"2022-12-10T12:28:02","modified_gmt":"2022-12-10T12:28:02","slug":"maximizing-the-customer-experience-2","status":"publish","type":"page","link":"https:\/\/versabilityllc.com\/index.php\/maximizing-the-customer-experience-2\/","title":{"rendered":"Maximizing the Customer Experience"},"content":{"rendered":"

[et_pb_section fb_built=”1″ module_class=”innepage-banner innepage-banner–top” _builder_version=”4.17.6″ _module_preset=”default” background_image=”http:\/\/versabilityllc.com\/wp-content\/uploads\/2022\/12\/Maximizing-the-Customer-Experience.webp” parallax=”on” min_height=”40vh” min_height_tablet=”450px” min_height_phone=”300px” min_height_last_edited=”on|tablet” custom_margin=”80px||||false|false” hover_enabled=”0″ global_colors_info=”{}” title_text=”Maximizing the Customer Experience” sticky_enabled=”0″][et_pb_row _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.6″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_row make_equal=”on” _builder_version=”4.17.6″ _module_preset=”default” module_alignment=”center” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”title_accelerating” _builder_version=”4.17.6″ _module_preset=”default” text_font=”|700|||||||” header_font=”|700|||||||” global_colors_info=”{}”]<\/p>\n

Maximizing the Customer Experience<\/h1>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” text_text_color=”#0F3060″ global_colors_info=”{}”]<\/p>\n

As customers\u2019 expectations have increased, many organizations struggle to identify ways to truly differentiate themselves from their competitors.\u00a0 Superior service quality can be the answer, if the organization identifies and aligns their \u201ccritical contact points,\u201d both internally and externally.\u00a0 We address whether the actions of \u201cinternal customers\u201d are aligned with front line staff to drive the customer experience.\u00a0 Then we install service behaviors that enable them to exceed customer expectations at every touch point.\u00a0 Offerings include best in class service programs for call centers, front line employees, \u201cinternal customers\u201d and their managers.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.17.6″ _module_preset=”default” custom_padding=”40px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.17.6″ _module_preset=”default” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.17.6″ _module_preset=”default” header_4_text_color=”#0F3060″ header_4_font_size=”20px” global_colors_info=”{}”]<\/p>\n

Programs Include:<\/h4>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.17.6″ _module_preset=”default” custom_padding=”10px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.17.6″ _module_preset=”default” global_colors_info=”{}”][et_pb_accordion open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” toggle_icon=”2||divi||400″ icon_color=”#0F3060″ use_icon_font_size=”on” icon_font_size=”40px” _builder_version=”4.17.6″ _module_preset=”default” border_radii=”on|20px|20px|20px|20px” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”5px” global_colors_info=”{}”][et_pb_accordion_item title=”Differentiating the Customer Experience” open=”on” open_toggle_text_color=”#0F3060″ toggle_icon=”||fa||900″ use_icon_font_size=”on” _builder_version=”4.17.6″ _module_preset=”default” body_text_color=”#0F3060″ custom_padding=”32px|40px|32px|32px|true|false” global_colors_info=”{}” toggle_text_color=”#0F3060″ toggle_font=”|700|||||||”]<\/p>\n

A workshop tailored to senior executives to review best practices in providing a differentiated customer experience both within and outside of their industry.\u00a0 Versability works with executive teams to identify key strategies that will help not only meet the needs of their customers but exceed their expectations for service.\u00a0 Workshop exercises are designed to engage executives in dialogues around their company\u2019s core differentiators and build a plan for driving execution and accountability to impact the customer experience where it matters most \u2013 the front line.<\/span><\/p>\n

[\/et_pb_accordion_item][et_pb_accordion_item title=”Driving Service Excellence” open_toggle_text_color=”#0F3060″ toggle_icon=”||fa||900″ use_icon_font_size=”on” _builder_version=”4.17.6″ _module_preset=”default” body_text_color=”#0F3060″ custom_padding=”32px|40px|32px|32px|true|false” global_colors_info=”{}” toggle_text_color=”#0F3060″ toggle_font=”|700|||||||” open=”off”]<\/p>\n

We work with your Comm Ops team to identify the internal barriers to delivering end to end service excellence that drives customer loyalty. The Driving Service Excellence curriculum is designed to be modular in format so that clients can easily select the content that is of most value to them.\u00a0 Participants learn relationship building service skills and quickly apply them to their most challenging internal and external customer interactions.\u00a0 Modules include Handling a Dissatisfied Customer, Turning Problems Into Opportunities, Communicating Internally, and Working with Your Manager to Resolve Service Issues.<\/span><\/p>\n

[\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Maximizing the Customer ExperienceAs customers\u2019 expectations have increased, many organizations struggle to identify ways to truly differentiate themselves from their competitors.\u00a0 Superior service quality can be the answer, if the organization identifies and aligns their \u201ccritical contact points,\u201d both internally and externally.\u00a0 We address whether the actions of \u201cinternal customers\u201d are aligned with front line […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"_links":{"self":[{"href":"https:\/\/versabilityllc.com\/index.php\/wp-json\/wp\/v2\/pages\/734"}],"collection":[{"href":"https:\/\/versabilityllc.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/versabilityllc.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/versabilityllc.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/versabilityllc.com\/index.php\/wp-json\/wp\/v2\/comments?post=734"}],"version-history":[{"count":12,"href":"https:\/\/versabilityllc.com\/index.php\/wp-json\/wp\/v2\/pages\/734\/revisions"}],"predecessor-version":[{"id":1217,"href":"https:\/\/versabilityllc.com\/index.php\/wp-json\/wp\/v2\/pages\/734\/revisions\/1217"}],"wp:attachment":[{"href":"https:\/\/versabilityllc.com\/index.php\/wp-json\/wp\/v2\/media?parent=734"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}